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ELEVATE DESKTOP AND MOBILE APPLICATIONS

The Elevate desktop and mobile applications transform devices into powerful communication tools, giving users access to:

Communicate with more than voice and email – use direct chat and private and public channels to have conversations, share files, and more with colleagues in real-time.

Meet face-to-face in HD video and share your screen for more interactive and productive meetings.

Place, receive, and manage calls from your desktop or mobile device.

Easily access, share, and collaborate on documents securely from any location.

Real-time working status of colleagues gives more transparency and increases efficiency by letting you know why is available for a quick call, chat, or meeting.

Place and receive calls, respond to chat conversations, join meetings, and access files from your mobile device – making it easier than ever to stay connected and be reachable wherever you go.

ELEVATE BENEFITS

INCREASE PRODUCTIVITY AND COLLABORATION

Communicate how you want, wherever you are, with integrated voice, chat, video conferencing, screen and file sharing, and file back

Work from virtually anywhere, at anytime, on any Chromebook, iOS or Android-enabled smart device

Switch seamlessly from your desktop to your mobile device, and vice versa, with integrated mobile and desktop apps

LOWER COSTS

Save up to 50% on your monthly phone bill when compared to traditional phone service

Consolidate voice and data onto one network

Reduce infrastructure and operating costs with no additional hardware to buy

Flat, per-user rates with no hidden fees and month-to-month contract options

INCREASED RELIABILITY

Includes 99.999% financially-backed uptime SLA

Proprietary Elevate VoIP tests help ensure a reliable connection and high voice quality

Redundant East/West datacenters increase reliability and reduce latency

SIMPLIFIED SCALING & MANAGEMENT

Order service according to the number of users; no guessing number of lines needed

Ordering additional service is easy and can be done online

Manage service and features using user-friendly portal

BUSINESS CONTINUITY

Elevate automatically rings to all of your end points (desk phone, mobile, etc.) with every call

In the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)

THE ELEVATE PLATFORM

PHONE SYSTEM

Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime

System configuration and call reporting are managed from a single web-based portal

Protect your business and increase employee productivity with built-in Spam Caller Protection

MOBILE

The Elevate Mobile App makes any smartphone an essential collaboration tool

Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device

Extend your business phone number and extension to your mobile phone

Sync contacts from popular third-party platforms (Microsoft 365, Google, and more) to your desktop and mobile devices

DESKTOP

View real-time working statuses of colleagues, place and receive calls, communicate in real-time with team chat, meet face-to-face in HD video, share and store files, and more

Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your Google Chrome browser, PC or Mac®

VIDEO CONFERENCING

Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers

Access to advanced features – like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more

REMOTE OFFICE

Elevate’s preconfigured phones can be plugged in to any location that has an internet connection

Remote desk phones work exactly the same way as they do in the office with access to all the same features and functionality as everyone else in the company

CONTACT CENTER

Voice, chat, and e-mail queues combine into a single omni-channel experience

Provide exceptional customer interactions with customizable call flow

PHONE

Phones are plug and play, delivered pre-configured to work seamlessly with the Elevate service

No special setup or technician required

Includes world-class manufacturers such as Poly, Cisco, and Yealink, with many models to choose from to meet any business need

VOICEMAIL

Voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app

Transcribed voicemail messages can be delivered via email, or viewed on the mobile app

Voicemail can be received or forwarded as a downloadable email attachment

PRESENCE INDICATOR

Elevate desk phones and applications include presence – the ability to see whether your company contact is available or busy on the phone

Desktop phones include a busy lamp field (BLF) in the LCD displ y that indicates presence

The Elevate desktop and mobile apps display presence information alongside each contact in the Active Directory

FAX

Elevate's WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email

Transmits faxes directly from a Windows®-based PC

TEAM CHAT

Communicate with more than voice and email – use direct chat and private and public channels to have conversations, share files, and more in real-time

Use direct chat to communicate with an individual colleague

Use private and public channels to discuss specific topics in groups

Send and receive unlimited text messages across US, Canada, and Puerto Rico

Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more

All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest

FILE MANAGEMENT

Access files from desktops, laptops, smartphones, tablets, file servers and the web

Full control over files, users, devices, and sharing activitie

Real-time backup of all files, mobile photos, and video

Point-in-time file restoration for quick recovery from ransomware and other types of data loss

Point-in-time file restoration for quick recovery from ransomware and other types of data loss

ELEVATE API PLATFORM

The Elevate API platform allows you to integrate the features of our voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage Elevate APIs to build custom solutions to meet your specific business needs.

ELEVATE API PLATFORM

Increase Productivity

Improve employee and customer experiences by enabling communication capabilities in everyday business apps.

Better Customer Experience

Access relevant customer data at the right time to deliver a more personalized experience.

Access Critical Data

Add employee calling and communication data to your business reporting tool(s).

HOW IT WORKS

VOICE

MEETING

ANALYTICS

CONTACT CENTER

ADDRESS BOOK

ELEVATE INTEGRATIONS PLATFORM

Elevate’s integration platform connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention at no heavy cost.

Schedule a free consulting call with a representative