At Conexpro, we are committed to protecting the privacy and security of our clients, website users, and employees. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our services and website.
1. Information We Collect
We collect various types of personal information to effectively deliver our services:
- Information provided directly by the user: This includes name, email address, phone number, billing details, and any other data provided when interacting with us.
- Website usage information: We collect browsing data, cookies, IP address, device type, and other analytics data to enhance user experience.
- Technical support information: We keep records of communications, including calls, emails, and chats, to provide personalized support.
2. Use of Information
The collected information is used for the following purposes:
- Service provision: We use the data to set up and manage accounts, provide technical support, process payments, and fulfill our contractual obligations.
- Improving user experience: We analyze site and service usage to improve the quality and adaptability of our platform.
- Communication and marketing: With your consent, we may use information to send product updates, marketing campaigns, satisfaction surveys, and promotional offers.
- Legal compliance: We retain and process information in accordance with applicable regulations, including HIPAA, GDPR, and CMS.
3. Information Protection
Conexpro implements technical and organizational security measures to protect personal information from loss, unauthorized access, disclosure, or alteration. These measures include:
- Data encryption during transit and storage.
- Strict access controls for employees and contractors.
- Regular audits and security updates.
4. Sharing of Information
Conexpro does not share, sell, or rent personal information to third parties, except in the following cases:
- External service providers: Such as payment processors or cloud storage providers, who are required to comply with our privacy and security standards.
- Legal compliance: When necessary to comply with a legal obligation, regulatory requirement, or valid government request.
5. User Rights
As a Conexpro user, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we store.
- Correction: You may request corrections to any inaccurate data.
- Deletion: You have the right to request deletion of your personal information, provided it is not required for legal or contractual purposes.
- Restriction and objection: You may restrict or object to the processing of your personal data under certain circumstances.
To exercise these rights, please contact us at support@conexpro.net.
6. Data Retention
Conexpro retains personal information as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
7. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to provide a better user experience, analyze web traffic, and customize our content and advertising. You may manage cookie preferences through your browser settings.
8. Changes to the Privacy Policy
Conexpro reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services after such changes implies acceptance of the revised policy.
