2. How We Use Your Information

We use the collected data to:

• • Deliver and manage our services (UCaaS, CCaaS, IT Support).
  • Enhance service performance and security through real-time monitoring.
  • Comply with legal obligations under HIPAA, GDPR, CCPA, CMS regulations.
  • Provide customer support and troubleshooting for business communications.
  • Process payments and manage subscriptions securely.
  • Conduct analytics and service improvements to optimize user experience.
  • Prevent fraud, cyber threats, and unauthorized access.

3. Data Protection & Security Measures

At Conexpro, data security is a top priority. We implement industry-leading measures, including:

• • End-to-End Encryption: Voice, messaging, and data storage protection.
  • Multi-Factor Authentication (MFA): Ensuring secure access to our systems.
  • Role-Based Access Control (RBAC): Limiting sensitive data access to authorized personnel.
  • Security Audits & Compliance Checks: Adhering to HIPAA, GDPR, and CCPA requirements.
  • Cyber Threat Detection & Monitoring: Active IT security protocols.

For IT Support (Managed IT Services), we deploy Remote Monitoring and Management (RMM) tools to maintain cybersecurity and system health.

4. Data Sharing & Third-Party Services

We do NOT sell or rent personal data. We may share information with:

• • Cloud service providers (data storage, CRM, AI analytics).
  • Payment processors for billing and transaction security.
  • Law enforcement agencies if legally required.
  • Regulatory bodies for compliance with industry standards.

All third-party vendors comply with data protection agreements aligned with HIPAA, GDPR, and CCPA.

5. Your Privacy Rights

Depending on your location and applicable laws (GDPR, CCPA, etc.), you have the right to:

• • Access the personal data we store about you.
  • Correct or update inaccurate or outdated information.
  • Request data deletion (unless legally required to retain it).
  • Restrict processing under certain conditions.
  • Opt out of marketing communications anytime.

To exercise your rights, contact us at support@conexpro.net.

6. Data Retention Policy

We retain personal data only as long as necessary for the following:

• • Legal and regulatory compliance (e.g., call recordings under CMS rules).
  • Service operation and troubleshooting (IT support logs).
  • Cybersecurity and fraud prevention (audit logs and incident reports).

Upon termination of services, certain records may be securely archived to meet compliance obligations.

7. Cookies & Tracking Technologies

Our website uses cookies, analytics tools, and tracking pixels to:

• • Improve site performance and personalize content.
  • Analyze website traffic (Google Analytics, etc.).
  • Enhance security by detecting suspicious activity.

You can manage cookie preferences via your browser settings.

8. IT Support & Security Monitoring

For businesses using IT Support (Managed IT Services), Conexpro may implement proactive security monitoring that includes:

• • Network security scans to detect vulnerabilities.
  • Remote diagnostics for troubleshooting IT infrastructure.
  • Endpoint protection to mitigate cyber threats.

These tools DO NOT collect personal data beyond what is necessary for security and compliance.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify users via email or website announcements.

The latest version will always be available at https://conexpro.net/privacy-policy/ 

10. Contact Us

For privacy concerns, data requests, or security inquiries, contact our Data Protection Team:

📧 support@conexpro.net
🌎 https://conexpro.net/